Careers
Java Backend Developer
11th Nov, 2025
Job Description
We are looking for an experienced ServiceNow Developer to build and enhance AI-enabled workflow solutions. The role involves designing and customizing applications across ServiceNow modules, developing full-stack components, integrating external APIs and AI services, and implementing autonomous AI agents for tasks like incident resolution, reporting, and workflow automation. The developer will work closely with Agile teams to deliver intelligent, scalable, and automated digital solutions.
Responsibilities
ServiceNow Development
- Design, develop, and customize applications on the ServiceNow platform (ITSM, ITOM, SPM, etc.) to enable AI-augmented workforce solutions.
- Build full stack components: backend workflows (Flow Designer, Script Includes, Business Rules, REST/SOAP APIs) and modern UI/UX (Service Portal, Now Experience UI Builder, React components).
- Integrate ServiceNow with external AI services, APIs, and data sources to enable decision automation, predictive insights, and conversational agents.
AI & Agentic Workforce Enablement
- Architect and implement autonomous AI agents in ServiceNow that perform roles such as Scrum Master AI employee (e.g., sprint planning, backlog grooming, velocity tracking, reporting) and Application Analyst AI employee (e.g., incident triage, root cause analysis, application monitoring).
- Develop capabilities for self-learning, adaptive recommendations, and dynamic workflow execution.
- Leverage LLMs, machine learning, and orchestration tools to simulate human-like reasoning and task execution within ServiceNow.
Agile & Collaboration
- Partner with business stakeholders, Scrum teams, and application owners to translate requirements into technical solutions.
- Participate in Agile ceremonies and actively contribute to backlog refinement, sprint planning, and demos.
- Enable AI Scrum Master to automate team metrics reporting, risk identification, and sprint forecasting.
Eligibility
- 5+ years of hands-on development experience with ServiceNow (custom apps, ITSM, ITOM, SPM modules).
- Proficiency in JavaScript, Glide API, AngularJS/React, HTML, CSS within the ServiceNow ecosystem.
- Strong understanding of ServiceNow architecture: Flow Designer, IntegrationHub, Script Includes, Business Rules, ACLs, CMDB.
- Experience with full stack development: front-end (Now Experience, portals), back-end (server-side scripts, API integrations).
- Familiarity with AI/ML concepts and integration of ServiceNow with LLMs, chatbots, or automation frameworks.
- Proven ability to design and implement autonomous digital workflows and intelligent automation.
- Solid understanding of Agile/Scrum methodologies and how to apply them in ServiceNow delivery.
- Strong problem-solving and communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
Work Location: India
