CX Solution
ServiceNow – Juniper Network
Background
ServiceNow is used to set up systems that define, manage, automate and structure IT services for companies. Juniper MIST is Driven by Mist AI and machine learning, the Juniper MIST Wireless Assurance cloud service automates troubleshooting and operations, making wireless
Business Challenge
Consolidated view of Real time Network Related Operations in ServiceNow was not available Group Level Management Level access was limited. Market place App featuring such application was available.
Sandeza Solution
Integration between ServiceNow and Juniper/MIST via Integration Hub and UI Builder for Reporting. Dedicated Agent Network Workspace across IM, PM, CM, RM Customizable widgets across Network Health, Vulnerabilities pages
Results and Benefits
Single consolidated View for agents/Group across Network Operations
Org Level and Site Level Filters with Duration filters
Productization of feature/application in ServiceNow marketplace and Appstore
Productization of feature/application in Juniper/MIST marketplace and Appstore
