Sandeza implemented a unified integration that embedded both GoTo Connect telephony and GoTo Meeting directly into Freshservice. Agents can now manage calls, schedule meetings, and access ticket information—all within a single interface. The solution provides a real-time view of requester details and ticket history, allows agents to create or update tickets during interactions, supports call transfers, and efficiently handles multiple incoming calls or meeting requests. This streamlined workflow simplifies communication, improves productivity, and enhances overall service operations.