Secure. Resilient. Trusted.
Secured Operations
Public trust and national security are top priorities in government services. With robust cybersecurity measures and strict regulatory compliance, we create secure, resilient environments that protect against cyber threats and maintain the highest standards of data integrity. Our commitment to safeguarding operations ensures confidence at every level of service delivery.
Propel Digital Innovation in Government Services
State and local governments face persistent challenges—from resource constraints to evolving public demands—that can be addressed through digital transformation. At sandeza, we guide government agencies along their modernization journeys with best-in-class technology solutions, including hybrid cloud and hosting, application modernization, CX integration, cybersecurity, and digital workplace services.
Digital Governance
Automation and AI are revolutionizing how governments operate—streamlining workflows, improving decision-making, and driving greater transparency. Through strategic partnerships and sandeza’s Governance Convergence framework, we enable public sector organizations to unlock AI’s full potential for policymaking and operational effectiveness. Whether you’re just beginning your digital journey or scaling AI across the enterprise, we accelerate your transformation into a future-ready public institution.
Real-World Solutions
Practical solutions that delivered real, tangible results for our clients. See our work in action across industries and challenges.
Challenge
The phone system is powered by Amazon Connect and Freshsales to get customer deals for sales. Their major purpose is to gain opportunities; thus, they contact agents.
Solution
sandeza devised a solution to seamlessly integrate Amazon Connect and Freshsales platforms, incorporating requested features such as searching for numbers in call logs and contact lists, saving unknown numbers into the contacts module, adding manual logs to a contact, adding notes related to a conversation, displaying recent call notes from saved contacts, and displaying loyalty points and lead qualification scoring.
Benefits
ARTA embeds and integrates to existing CRM platform with the custom CCP. Enables BOTs to respond calls, messages even before agent handles it. Enhanced features to show increased agent productivity in ticket call metrics and provide intelligent dashboards. Remarkable customer satisfaction provided to customers using agents and AI enabled transactions.
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