CX Solution
Kakaotalk - Freshchat
Background
Kakaotalk Integration is a chat channel communication application. This application helps the customers to reach out the desired business partners, who can help to address their queries.
Business Challenge
In order to handle the customer’s queries, the vendors migrated to the Freshworks product called Freshcat CRM, which primarily offers chat support and certain additional features that helps the vendors use case.
Sandeza Solution
A solution was developed by Sandeza for integrating Kakaotalk Chat Channel with Freshchat. Doing this will help the vendor to attend all the inbound messages from the customers and also reply to it from Freshchat. At the same time vendors can customize their chat channel’s threading interval and also handle other third party chat channels parallelly in a single chat widget.
Results and Benefits
Using this integration:
- The vendors can use the Freshchat built-in bot features, which helps in addressing the customers messages.
- Vendors can customize the chat channel topics as per their need, such as a welcome message when a customer enters the chat.
- Vendor can create a group and assign the chats to a particular group of agents in order to address the customers based on priority.
