ARTA
Our ARTA suite is a robust, highly extensible, and customizable solution platform that helps Sandeza accelerate the solution development cycles for its customers.
This solution platform’s hallmark is its extensibility, customizability, and open integration capability. Many commercial off-the-shelf (COTS) and SaaS solutions must integrate with other external solutions for functionality outside their core competencies, which could pose a considerable challenge. ARTA’s mission is to solve that challenge.
Available in 3 major areas today
- Contact Center Solution
- Cloud Management platform
- CRM data archival solution
ARTA is backed by our engineering team that continuously adds features and functionality to the platform.
Contact Center Platform
- Contact Center management platform that integrates voice solutions (Amazon Connect, Zoom) with leading CRM systems (ServiceNow, Freshdesk, Zendesk)
- Centralized operations functionality
- Multi-channel, Multilingual and Omnichannel
- Secure, role based access
- Unified, powerful insights to help the contact center agent
- Simple set-up, ready to go in weeks
Cloud Management Platform
- Multi-cloud orchestration, monitoring and control plane
- Works with AWS, Azure and GCP
- Provisioning , Policy deployment and cost visibility in a dashboard
- Integration with self-service workflows (from ServiceNow )
CRM data archival solution
- Policy-driven data archival platform for ServiceNow
- Easy, powerful tool for administrators, business users
- Makes data retention, migration, export and deletion possible with single-button functionality
- ServiceNow-native UI
- Provisioning , Policy deployment and cost visibility in a dashboard
- Integration with self-service workflows (from ServiceNow )
