ARTA
Our ARTA Customer Experience Platform is a robust, highly extensible, and customizable solution platform that helps Sandeza accelerate the solution development cycles for its customers.
The hallmark of this Contact Center Platform is its extensibility, customizability, and open integration capability. Many commercial off-the-shelf (COTS) and SaaS solutions must integrate with external solutions to provide functionality beyond their core competencies, which can pose a significant challenge. ARTA’s mission is to solve that challenge.
Available in 3 major areas today
- Contact Center Solution
- Cloud Management platform
- CRM data archival solution
ARTA is backed by our engineering team that continuously adds features and functionality to the platform.
Contact Center Platform
- Contact Center management platform that integrates voice solutions (Amazon Connect, Zoom) with leading CRM systems (ServiceNow, Freshdesk, Zendesk) to enable AI Customer Support and Omnichannel Engagement.
- Centralized operations functionality
- Multi-channel and Omnichannel Engagement capabilities.
- Secure, role based access
- Unified, powerful insights to help contact center agents deliver efficient AI Customer Support.
- Simple set-up, ready to go in weeks
Cloud Management Platform
- Multi-cloud orchestration, monitoring and control plane
- Works with AWS, Azure and GCP
- Provisioning , Policy deployment and cost visibility in a dashboard
- Integration with self-service workflows (from ServiceNow )
CRM data archival solution
- Policy-driven data archival platform for ServiceNow
- Easy, powerful tool for administrators, business users
- Makes data retention, migration, export and deletion possible with single-button functionality
- ServiceNow-native UI
- Provisioning , Policy deployment and cost visibility in a dashboard
- Integration with self-service workflows (from ServiceNow )
