Excellence in Customer Experience
The human experience only gets better with machines providing accurate, comprehensive information faster
While ‘keeping the customer happy’ is the stated and unstated mission of every organization, not everyone realizes that technology implementations sometimes has the opposite effect – of complicating the customer service process.
Sandeza’s mission, expertise and experience is in
- Understanding the service process from a customer and agent perspective
- Integrate the right process and technologies ( in CRM, CSM and voice platforms) to achieve seamless flow of data
- Empower the service provider(agent) to provide the best service, in timely fashion to the customer
Sandeza’s team work with the world’s largest ITSM platforms such as ServiceNow, Freshworks, Zenworks etc and deliver the following services:
- Service Management Business process understanding and customizations
- Implementation and customization of ITSM platforms
- Implementation and configuration of Contact Center (voice) technologies such as Zoom, Genesys, Amazon Connect
- Integration of ITSM & voice platforms
For more on our core customer experience platform, ARTA, please click here.
